Shoppers Stop Ltd - Stock Valuation and Financial Performance

The foundation of Shoppers Stop was laid on October 27, 1991, by the K. Raheja Corp. group of companies. Being amongst India's biggest hospitality and real estate players, the Group crossed yet another milestone with its lifestyle venture. From inception, Shoppers Stop has progressed from being a single brand shop to becoming a Fashion & Lifestyle store for the family. Shoppers stop is a household name, known for its superior quality products, services and above all, for providing a complete shopping experience. With an immense amount of expertise and credibility, Shoppers stop has become the highest benchmark for the Indian retail industry. In fact, the company's continuing expansion plans aim to help Shoppers Stop meet the challenges of the retail industry in an even better manner than it does.

With an unparalleled assortment of the leading international and national brands in clothing for men, women, and kids; accessories, fragrances, cosmetics, footwear; home furnishing and decor products, its stores aim to provide shoppers a truly international shopping destination. Experienced, professional management; supported by world-class systems and practices; and a talented pool of associates with a shared passion for making every shopper visit a memorable one, has helped Shoppers Stop to grow from a single store in 1991 to the largest chain of Department Stores in India. Shoppers Stop is the only Indian member of the ‘Intercontinental Group of Departmental Stores’, which has the likes of Selfridges (United Kingdom), Karstadt (Germany), Marks & Spencer (UK), Matahari (Indonesia), Myers Grace Bros. (Australia) and Rustan's (Philippines) among its members.

Business area of the company

Shoppers Stop Limited is India’s pioneering retailer and considered the highest benchmark in modern retail. Its one-of-a-kind shopping assistance initiative, ‘Personal Shoppers’ is revolutionizing the way its customers shop, bringing more value, comfort and convenience to customer experiences. It is one of the largest departmental store chains in India. The company also operates formats like Crossword and Home Stop, which are into retailing of books and home decor, respectively.

Products

The company operates many department stores, home concept stores, luxury beauty stores. It has many brands like First Citizen, Homestop, Crossword, Estee Lauder, MAC, Clinique, BOBBI BROWN.

Awards

• Most Trusted Retailer of the year -Popular Choice by ET Retail Awards 2014.
  
• CSR Excellence Award by Bureaucracy Today 2017.
  
• Great Place to Work 2018.
  
• HR Initiative of the year Personal Shopper Program.
  
• WINNER 2019 DEPARTMENT STORE AWARD.
  
• Best Omnichannel Customer Experience Best Digital Customer Experience Strategy.
  
• Shoppers Stop awarded by Titan for Outstanding Performance in FY19.
  
• Shoppers Stop Bangalore Airport Store wins: Best Customer Choice in Retail .Best Performing Commercial for Mithas concept at Pinnacle Awards by BIAL.
  
• Shoppers Stop wins most admired store in the Visual Merchandise Category at Viviana Mall Retail Excellence Awards.
  
• Shoppers Stop awarded highest sales on weekend during EOSS by Alpha One Mall – Ahmedabad management in Anchor category.
  
• Shoppers Stop won 6 awards at “Images Retail Awards 2019”.
  
• Shoppers Stop won Gold for Best Customer Service program and Bronze for L&D team of the year.
  
• Mother’s Day recycle saree campaign wins at Economic Times Brand Equity awards which had 650 entries across Industries.
  
• SHOPPERS STOP Wins The Coveted 'MOST ADMIRED RETAIL COMPANY OF THE YEAR AWARD' at MAPIC India Retail Awards 2019.
  
• DMA Asia ECHO Awards for two campaigns: ‘Its Our Time’ and ‘Kendall Kylie bags launch’ These will also qualify for Echo global awards in New York this year which is for entries across the world.
  
• Shoppers Stop , Alpha 1, Vastrapur wins consumer choice award from Mall Management.
  
• Shoppers Stop wins for the 4th Year in a row at the 13th ELSC Leadership Awards for ‘Best in Class Supply Chain Strategy and Design’.
  
• Raipur store awarded as Best Anchor Store by Ambuja City Center Mall.
  
• Certificate of Appreciation from Hyderabad Airport.
  
• Best Loyalty Program in Large Format Retail.
  
• ‘Company of the Year - Retail’ award from CNBC in collaboration with Chhattisgarh Government.

Milestones

• 1991: The foundation of shoppers stop was laid on October 27, 1991.
• 1991: Opened first store at Andheri, a suburb in Mumbai, selling only Mens wear.
• 1992: Ladies wear was introduced.
• 1993: Added Children's & Non-apparel sections.
• 1994: Loyalty Program titled First Citizen was launched.
• 1995: Opened second store in Bangalore.
• 1997: Launched co-branded credit card for loyalty members in association with HSBC. Shoppers Stop incorporated as a body corporate.
• 1998: Opened third store in Hyderabad.
• 1999: Implemented JDA Retail ERP (a global leader in retail ERP packages).Opened fourth & fifth stores in Jaipur & Delhi.
• 2000: Opened sixth & seventh stores at Chennai & Chembur – Mumbai.Acquired Crossword – India's leading retail book chain.
• 2001: Opened eight & ninth stores in Pune & Bandra.
• 2002: Opened the tenth store in Kandivli – Mumbai In the Year 2002 launched co-branded credit card with Citibank named as First Citizen Citibank Credit Card.
• 2003: Opened the eleventh, twelfth & thirteenth stores in Mulund – Mumbai, Gurgaon & Kolkata.
• 2004: Opened fourteenth, fifteenth & sixteenth stores in Malad – Mumbai, Kolkata & Bangalore.
• 2005: Company's Initial Public Offering (IPO) oversubscribed overall by 17.25 times. Crossword becomes a wholly owned subsidiary of the Company.
• 2005: Opened seventeenth, eighteenth, nineteenth & twentieth stores in Pune, Juhu – Mumbai, Bangalore & Ghaziabad .Launched M.A.C & Homestop –home store.
• 2006: Opened out twenty first (Mumbai) and twenty second store in Lucknow .Launched Mothercare in India and F & B outlets Brio & Desi Café. Bought 45% of Timezone India.
• 2007: Gold Shield Award for excellence in Financial reporting for the year 2006 in the category of ‘Manufacturing & trading Enterprises’ by ICAI .Acquired 19% stake in Hypercity Retail (India) Ltd.
• 2007: Signed a 50:50 Joint Venture with the Nuance Group for Airport Retailing .Signed an MOU with the Home Retail Group of UK to enter into a franchise arrangement for the Argos formats of catalogue & internet retailing.
• 2008: Shoppers Stop repositioned and reinvented as a bridge to luxury brand with the unveiling of the new logo and tagline, ‘START SOMETHING NEW’.
• 2008: Shoppers Stop was awarded the ‘Emerging market retailer of the Year’ at the World Retail congress in April 2008 . B.S Nagesh inducted into the World Retail Hall of Fame at the World Retail Congress in Barcelona.
• 2009: Pioneered mascot licensing in the categories through exclusive tie-up for certain products with Vodafone for their popular brand mascot Zoozoo.
• 2010: Expanded footprints to new cities like Bhopal, Amritsar and Aurangabad. Shoppers Stop also added stores in existing cities like Bengaluru, Mumbai and Hyderabad taking store tally to 36 stores .The Company upped its stake in Hypercity Retail (India) Limited to 51%.
• 2011: Shoppers Stop operations expanded to 49 stores in 22 cities viz.  Ahmedabad, Aurangabad, Amritsar, Bangalore (5 stores), Mysore, Bhopal, Chennai (3 stores), Delhi (5 stores), Durgapur, Gurgaon, Ghaziabad, Hyderabad (4 stores), Indore, Jaipur (2 stores), Kolkata (3 stores), Latur, Lucknow, Mumbai (9 stores), Noida, Pune (4 stores), Siliguri and Vijayawada.
• 2012: Shoppers Stop operations expanded to 55 stores in 24 cities viz.  Ahmedabad, Aurangabad, Amritsar, Bangalore (8 stores),  Bhopal, Chennai (3 stores), Coimbatore, Delhi (5 stores), Durgapur, Gurgaon (2), Ghaziabad, Hyderabad (4 stores), Indore, Jaipur (2 stores), Jalandhar,  Kolkata (3 stores), Latur, Lucknow, Mumbai (8 stores), Mysore, Noida, Pune (5 stores), Siliguri and Vijayawada.
• 2013: Shoppers Stop operations expanded to 65 stores in 29 cities viz.  Ahmedabad, Aurangabad, Amritsar, Bangalore (8 stores),  Bhopal, Chennai (4 stores), Coimbatore, Agra, Delhi (6 stores), Chandigarh, Durgapur, Gurgaon (2), Ghaziabad, Hyderabad (5 stores), Indore, Jaipur (3 stores), Jalandhar,  Kolkata (3 stores), Latur, Lucknow, Thane, Mumbai (9 stores), Mysore, Noida, Pune (4 stores), Surat, Siliguri, Vijayawada and Raipur.
• 2014: Shoppers Stop operations expanded to 73 stores in 33 cities viz.  Ahmedabad (2), Aurangabad, Amritsar, Bangalore (8 stores), Mangalore, Bhopal, Chennai (4 stores), Coimbatore, Agra, Delhi (6 stores), Chandigarh, Durgapur, Gurgaon (2), Ghaziabad (2), Hyderabad (5 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana,  Kolkata (4 stores), Latur, Lucknow, Thane, Mumbai (9 stores), Mysore, Noida, Pune (5 stores), Surat, Siliguri, Vijayawada, Raipur, Raipur Airport and Visakhapatnam.
• 2015: Shoppers Stop operations expanded to 76 stores in 36 cities viz.  Ahmedabad (2), Aurangabad, Amritsar, Bengaluru (9 stores), Mangalore(2), Bhopal, Chennai (3 stores), Coimbatore, Agra, Delhi (5 stores), Chandigarh, Durgapur, Gurgaon (2), Ghaziabad (2), Hyderabad (5 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana,  Kolkata (5 stores), Kolhapur, Latur, Lucknow, Thane, Mumbai (9 stores), Meerut, Mysore, Noida, Pune (5 stores), Surat, Siliguri, Vadodara, Vijayawada, Raipur, Raipur Airport and Visakhapatnam.
• 2016: Shoppers Stop operations expanded to 83 stores in 38 cities viz. Ahmedabad (2), Aurangabad, Amritsar, Bengaluru (11 stores), Mangalore(2), Bhopal, Chennai (3 stores), Coimbatore, Agra, Delhi (6 stores), Chandigarh, Durgapur, Gurgaon (2), Ghaziabad (2), Hyderabad (5 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana, Kolkata (5 stores), Kolhapur, Goa, Latur, Lucknow, Thane, Mumbai (9 stores), Panvel, Meerut, Mysore, Noida (2), Pune (6 stores), Surat, Siliguri, Vadodara, Vijayawada, Raipur, Raipur Airport and Visakhapatnam.
• 2017: Shoppers Stop operations expanded to 83 stores in 38 cities viz. Ahmedabad (1), Aurangabad, Amritsar, Bengaluru (11 stores), Mangalore(12), Bhopal, Chennai (3 stores), Coimbatore, Agra, Delhi (6 stores), Guwahati, Chandigarh, Durgapur, Gurgaon (2), Ghaziabad (2), Hyderabad (5 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana, Kolkata (5 stores), Kolhapur, Goa, Latur, Lucknow, Thane (2), Mumbai (9 stores), Panvel, Meerut, Mysore, Noida (2), Pune (4 stores), Surat, Siliguri, Vadodara, Vijayawada, Raipur, Raipur Airport and Visakhapatnam.
• 2018: Shoppers Stop operations expanded to 83 stores in 38 cities viz. Ahmedabad (2), Aurangabad, Amritsar, Bengaluru (11 stores), Mangalore(2), Bhopal, Chennai (3 stores), Coimbatore, Agra, Delhi (6 stores), Chandigarh, Durgapur, Gurgaon (2), Ghaziabad (2), Hyderabad (6 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana, Kolkata (5 stores), Kolhapur, Goa, Latur, Lucknow, Thane (2), Mumbai (9 stores), Panvel, Meerut, Mysore, Noida (3), Pune (4 stores), Surat, Siliguri, Vadodara, Vijayawada, Raipur, and Visakhapatnam.
• 2019: Shoppers Stop operations expanded to 89 stores in 40 cities viz. Ahmedabad (1), Aurangabad, Nashik, Amritsar, Bengaluru (10 stores), Mangalore(1), Bhopal, Chennai (3 stores), Coimbatore, Agra, Delhi (6 stores), Chandigarh, Guwahati, Durgapur, Gurgaon (2), Gurugram- Haryana, Ghaziabad (2), Hyderabad (6 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana, Kolkata (6 stores), Kolhapur, Goa, Latur, Lucknow (2), Bhubaneshwar Thane (2), Mumbai (10 stores), Nashik, Panvel, Meerut, Mysore, Noida (3), Pune (5 stores), Surat, Siliguri, Vadodara, Vijayawada, Raipur, and Visakhapatnam.
• 2020: Shoppers Stop operations expanded to 90 stores in 42 cities viz. Ahmedabad (1), Aurangabad, Nashik, Amritsar, Bengaluru (9 stores), Mangalore(1), Bhopal, Chennai (2 stores), Coimbatore, Agra, Delhi (6 stores), Chandigarh, Guwahati, Durgapur, Gurgaon (2), Gurugram- Haryana, Ghaziabad (2), Hyderabad (6 stores), Indore, Jaipur (3 stores), Jalandhar, Ludhiana, Calicut, Kolkata (6 stores), Kolhapur, Goa, Latur, Lucknow (3), Bhubaneshwar Thane (2), Mumbai (10 stores), Nashik, Panvel, Meerut, Mysore, Noida (3), Pune (5 stores), Surat, Siliguri, Vadodara, Vijayawada, Raipur, and Visakhapatnam.