Firstsource Solutions’ Customer Intelligence Service wins award

28 Oct 2014 Evaluate

Firstsource Solutions (FSL), a global provider of customized Business Process Management (BPM) services, has been named a 2014 Technology Leadership Award Winner for Information Technology Innovation in the category of Operational Intelligence by Ventana Research.

The award recognizes FSL’s Aparajita Gupta, Vice President of Customer Interaction Analytics, for the development of the company’s First Customer Intelligence (FCI) solution using technology from Verint Systems. The honor was presented to Firstsource during the Leadership Awards Ceremony at the 2014 Ventana Research Summit on October 22, 2014 at the Hyatt Regency in Burlingame, California.

Firstsource Solutions is a leading global provider of customized Business Process Management services to the Healthcare, Telecom & Media and Banking & Financial Services industries.

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