Manappuram Finance comes up with ethics helpline service

07 Jul 2011 Evaluate

Manappuram Finance, the Kerala-based leading non banking finance company engaged in the gold loan business has launched ethics helpline service for customers. To guarantee greater transparency in operations the service is introduced as a part of setting up an independent vigilance system for the company by a third party agency.

The company has established the service in partnership with KPMG which will serve as an avenue for customers of the company and other stakeholders such as investors, vendors and employees to 'whistle blow' or notify any unethical, fraudulent practices or conduct indulged within the company.

The multilingual service would be available in English, Hindi, Malayalam, Tamil, Telugu, Kanada and Bengali. Any stakeholder can access the ethic helpline service through e-mail, telephone, mail and fax and the system will strictly maintain the confidentiality of the identity of informants. The company has already established a vigilance and fraud preventive mechanism staffed by its own employees.

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