Tata Power drives digitalisation of its business processes

10 Nov 2017 Evaluate

Tata Power has successfully digitalized its customer facing business process to achieve higher customer experience. The company launched its mobile application on Android and iOS platforms for customers to view all their account-related information and other details at their own convenience while on-the-go. This was followed by the introduction of the push-pull SMS functionality for resolution of various consumer queries. Tata Power also introduced spot billing and spot collection.

Further, the company initiated the online application facility on Tata Power web portal for new power supply connections, open access, reconnection, and permanent disconnection, meter testing, Advance Bill Payment Scheme (ABPS) and roof top solar connection.

Tata Power is India’s largest integrated power company with a growing international presence. The company together with its subsidiaries and jointly controlled entities has presence in all the segments of the power sector viz. Fuel Security and Logistics, Generation (thermal, hydro, solar and wind), Transmission, Distribution and Trading.



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413.55 5.10 (1.25%)
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