South Indian Bank has been declared winner in 2 major titles of Infosys Finacle Client Innovation Awards, 2020. In its sixth edition, with over 300 nominations across eight categories, the Infosys Innovation Awards celebrates exemplary digital innovations in Banking products, customer service and process designs, by Financial Institutions globally.
After a rigorous evaluation process where the innovation-factor, benefits and complexity quotient of the nominated products were assessed, South Indian Bank's SIBerMart has emerged as winner in the 'Ecosystem led Innovation' category which honours innovations by banking institutions that strive to deepen their involvement with customers by becoming an inseparable part of their daily digital lives.
With the new retail account opening model, (DIY A-Do it yourself using Aadhaar), on-boarding is simplified for new-to-Bank customers across all channels. These initiatives of optimizing the customer experience using robotic process automation have also enabled South Indian Bank to be the winner of the 'Customer Journey Reimagination' title, which recognizes organisations that have focussed on personalising and simplifying customer journeys, ensuring value-addition and optimisation at all customer touch points. Similar products have been created in areas such as loan opening, disbursal and student fee collection, so as to cater to all sections of the society.