HCL Tech’s AXON division to implement SAP CRM at SMUD

19 Sep 2011 Evaluate

HCL Technologies’ business transformation division - HCL AXON has undertaken a major implementation of the SAP Customer Relationship Management (SAP CRM) application and an upgrade of SAP for Utilities solutions at Sacramento Municipal Utility District (SMUD), a community-owned electric utility serving more than 1.4 million people. This is the 25th utility transformation program the company has executed during the years in North America.

SMUD is one of four large energy providers in the last three months to select HCL to transform its systems and processes to integrate with its recently deployed smart-grid. As one of the largest and most progressive municipal utilities in North America, Sacramento Municipal Utility District is utilizing HCL to help support its smart-grid initiatives through a comprehensive customer service and billing upgrade. SMUD has one of the most innovative smart-grid programs in North America; this implementation will leverage HCL's business transformation methodology by combining its best practices with proven benefits delivery.

HCL has a long and consistent track record of successfully delivering best-practice customer billing, enterprise asset management, and back-office solutions for regulated and de-regulated utilities organizations across the world. HCL has also implemented SAP's industry-leading SAP for Utilities solutions at over 40 investor-owned and public utilities.

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