HCL Technologies has joined the Amazon Web Services (AWS) Service Delivery Program and become an AWS Contact Center Intelligence Partner. The AWS Service Delivery Program is designed to validate AWS Partners that have a deep understanding of AWS services, demonstrated experience and proven customer success in delivering these services to customers. AWS Contact Center Intelligence (AWS CCI) solutions cover key areas of the contact center workflow: self-service, real-time analytics and agent assist, and post-call analytics. Each solution is created using a specific combination of AWS AI services and available through select AWS Partner Network partners.
HCL has also achieved the AWS Migration Consulting Competency, AWS SAP Consulting Competency, AWS DevOps Consulting Competency, AWS Mainframe Migration Consulting Competency, AWS Storage Consulting Competency, which make HCL an ecosystem partner with a broad range of offerings to support its clients across verticals irrespective of their technology landscape. Joining these two programs allows HCL to transform its clients' end-to-end contact center ecosystems with AWS offerings across cloud, AI, omnichannel and ML technologies. HCL can now address transformation needs for its clients with both cloud and on-premises contact centers.
HCL Technologies is a leading global IT services company that helps global enterprises reimagine and transform their businesses through digital technology transformation.
Company Name | CMP |
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TCS | 4168.05 |
Infosys | 1922.05 |
HCL Tech. | 1911.20 |
Wipro | 305.15 |
Tech Mahindra | 1685.20 |
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