Reliance Communications (RCOM), India’s fully integrated telecommunications service provider and Alcatel-Lucent has entered into a first-of-its-kind, end-to-end network managed services contract aimed at delivering superior customer experience in Eastern and Southern India up to 2020. The contract which extends RCOM’s existing relationship with Alcatel-Lucent’s for over $1 billion, will deliver world-class, seamless voice and data communications services to RCOM customers.
This is India’s first fully integrated strategic agreement and one of just-a-few globally, to meet the fast evolving customer demand for communications applications and services in one of the world’s most dynamic telecom markets.
Alcatel-Lucent will enhance Reliance Communication’s operations, and synergize hitherto independent wireless and wireline teams to form a single network management organization. This optimized integration of resources will help Reliance Communications to strengthen its focus on growing its business, with top-of-the-line services to customers. Alcatel-Lucent also will drive a standardization of the tools, processes and best practices that are applied across RCOM’s businesses.
This strategic agreement will give RCOM the unique capability to proactively assure a high quality and consistent experience for customers regardless of device or type of connection. To enable the new model, Alcatel-Lucent will set up and operate next-generation OSS (operations support systems) and introduce advanced real-time optimization tools to improve network performance across Reliance’s wireless, wireline, long-distance, fiber and utilities’ functions.
RCOM and Alcatel-Lucent will work together to create the pathway required by the emerging demands for data-driven and multiple device-led usage of communication solutions and applications by Indian telecom customers.
| Company Name | CMP |
|---|---|
| Bharti Airtel | 1741.85 |
| Vodafone Idea | 7.91 |
| Indus Towers | 360.50 |
| Tata Communications | 1609.25 |
| Bharti Hexacom Ltd. | 1464.75 |
| View more.. | |
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