Firstsource Solutions has launched its new AI platform - FirstSenseAI - that enables companies to capture real-time customer data and use it to power intelligent, personalized interactions with instant insights and decision-making. With its ability to understand and respond to a customer’s needs in seconds, FirstSenseAI elevates the human experience, boosting customer loyalty while improving process efficiency.
The FirstSenseAI platform has already been deployed among select Firstsource clients in various industries, including Telecom, EdTech, Healthcare, and IT services, and is delivering tangible results. A Telecom client is harnessing the platform’s AI/ML capabilities to help customer service agents deliver more relevant, personalized recommendations to customers; an EdTech company is using the platform’s Generative AI capabilities to create a touchless solution to service student emails; and a Health Plan is leveraging digital twin to rapidly identify complex claims and route them to skilled agents for faster resolution.
Firstsource Solutions is a global provider of business process management services.
Company Name | CMP |
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Quess Corp | 643.95 |
eClerx Services | 3269.75 |
Info Edge | 7997.50 |
CMS Info Systems | 479.45 |
Affle (India) | 1586.25 |
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