Vodafone Idea partners with Dabbawalas to test, improve network

08 Aug 2023 Evaluate

Vodafone Idea (Vi) has partnered with Mumbai’s best human network, the Dabbawalas, to test and improve the network for offering a superior network experience to its users. Dabbawalas have been an integral part of Mumbai city for over a century, and world famous for their flawless food delivery capabilities. This core strength makes them six sigma certified super heroes with unparalleled knowledge and understanding of every nook and corner of the city. They understand Mumbai from a humane perspective and depth that surpasses any AI or science-backed understanding.

Partnering with Dabbawalas, Vi got them to torture test Vi GIGAnet to understand where the network was seamless and where it needed strengthening on parameters such as data, voice calling, video streaming, gaming etc. The team traversed the length and breadth of Mumbai city, torture testing the network strength of Vi GIGAnet across 22 wards and over 550 locations. With the help of videos and voice notes, data & responses along with live location sharing, Dabbawalas reported their experience in different parts of the city. While they tested the network in areas with good experience, based on their feedback, a team of Vi network engineers continued to reinforce the network in locations from where they reported weaker experience.

Vodafone Idea is an Aditya Birla Group and Vodafone Group partnership. It is developing world-class infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.


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