TCS keen on legal process outsourcing segment

18 May 2011 Evaluate

Leading IT services, consulting and business solutions firm -- Tata Consultancy Services (TCS) -- is planning to get a hold on the legal process outsourcing market and will soon be joining the likes of Infosys and Wipro in the multi-billion legal process outsourcing (LPO) segment.

The company infact has already begun on a “small scale” with 2-3 clients and has raised hiring, both in India and the UK, for this practice. However, TCS is yet to make big ticket announcement, which will happen only when the business achieves sizable scale.

LPO is a different ball game for the country’s largest software exporter as it refers to the practice of a law firm or corporation obtaining legal support services from an outside law firm or legal support services company and is way different from the regular back-office work. Litigation and business document review, contract management, electronic discovery, legal analytics and document preparation are some of the services outsourced to third party vendors.

The Indian LPO space is dominated by pure play LPO vendors such as Pangea3, CPA Global, Unitedlex, and Evalueserve. Some of these firms have been growing at over 100 per cent in the last few years largely because they charge a fraction of the $150-350 an hour billed by an attorney in major markets such as the US and the UK.

TCS has been active in providing technology solutions to law firms globally. Earlier this year, the Law Society of England and Wales selected TCS' flagship legal management solution as part of a systems development project.

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