Reliance Communications to move 5,500 employees from call centre functions to BPO

03 Jun 2013 Evaluate

Reliance Communications, Anil Ambani-owned firm is likely to move its more than 5,500 employees from its call centre functions for post paid, enterprise, international calling and Reliance India back offices to third-party business process outsourcing companies. It will shift employees from Reliance BPO's centres in Navi Mumbai and Chennai that together account for 3,500 seats in the outsourcing process.

The company is likely to finalize the new BPO companies and will sign the contracts in next three to four weeks. The entity had already outsourced customer services of its pre-paid customers to BPO providers, including Vertex and Tech Mahindra.

On standalone basis, the company has reported a fall of 5.84% in its net profit at Rs 757 crore in Q4FY13 as compared to net profit of Rs 804 crore in the same quarter previous year. However, total income of the company has increased by 8.88% to Rs 2880 crore as compared to Rs 2645 crore in corresponding quarter last year.

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