Tech Mahindra, Ooredoo strengthen partnership to excel in digital customer experience

16 Aug 2024 Evaluate

Tech Mahindra has strengthened partnership with Ooredoo. Ooredoo has taken a successful leap forward in its multi-phased mega transformation program, by advancing its Digital Transformation journey and upgrading their digital customer experience. By teaming up with Tech Mahindra, they have revamped and digitised their CRM stack. Together, with unification and digitisation of Charging, Rating and Billing systems the CSI revamp and transformation, Ooredoo is able to provide a unified and state-of-the-art digital experience across the nation.

The first two phases have been completed, which has seen unification of CRM, and charging and rating services for the company’s B2C customers. Now Ooredoo and Tech Mahindra are progressing to the last two phases of this digital transformation journey. Upcoming phases will focus on transformation and revamping of the Ooredoo CRM stack for B2C fixed line customers and ultimately the B2B segment. This successful digital transformation, coupled with on-going modernisation of the entire IT infrastructure, demonstrates Ooredoo’s commitment towards its customers across Oman, by providing innovative digital solutions that meet every customer’s needs.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise.


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