Esha Media Research - India's premier media monitoring agency has launched a unique grievance mechanism tool available for outsourcing. The tool is a highly sophisticated system, with manual intervention restricted to 30% and the balance being system driven and relatively less expensive considering the rising labour costs for manning such process.
The system works on several levels with the initial level compiling data in the form of caller name, contact details, problem to addressed. This allows the system to pop up the complete report stating the details of the area, the concerned person to whom the problem should be directed for redressal.
This service is an excellent third party analysis and research cell for unbiased information and the findings are scientifically analyzed for the optimum benefit to the client. The unique tool will review the strike rate of the grievance received on daily, weekly, or monthly basis and would be an effective mechanism to address the customer base in the rising social, political and corporate fraternity of resurgent India.
Esha Media Research is India’s premier fully-integrated broadcast news monitoring agency and tracks over 130 channels beamed into India providing customized solutions. The company has recently launched an innovative web based solution for monitoring media bringing down the cost of monitoring substantially lower to the user.
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