Tech Mahindra has bagged a contract to manage the IT systems of Vodafone Hutchison Australia for five years. The size of the contract is estimated at about $250 million. The Mahindra group company has replaced larger rivals IBM and Ericsson, which were the incumbent providers (for IT operations and maintenance functions) to Australia's third largest telecom operator.
The deal will give VHA the advantage of single point of accountability for tracking the performance and management of its IT systems. However, Tech Mahindra will not provide corporate desktop services, as that line of business has been outsourced to local company ASG since 2010. Desktop support requires many onsite resources and it tends to be a low margin game. Indian companies generally stay away from this kind of work and concentrate more on offshoring.crackcrack