Zomato has hiked the platform fee to Rs 6 from Rs 5 per order in Delhi, Mumbai and Bengaluru. Recently, Swiggy had also increased the platform fee in select cities. The two companies had introduced platform fees last year, initially at Rs 2 per order, which has been increased gradually. Platform fee is treated as one of the ways in which food-delivery platforms are trying to increase their profitability, with a duopoly in place as Zomato and Swiggy are the key players in the segment.
Zomato is an Indian multinational restaurant aggregator and food delivery company which provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in select cities.