Hinduja Global Solutions (HGS), a leading provider of outsourcing solutions has acquired 100% of the common stock of Canada based Customer Relationship Management company - On-Line Support Inc (OLS) at an enterprise value of C$74.85 million in an all cash deal. The acquisition has been made through the company’s wholly owned US subsidiary -HGS Inc.
This acquisition presents both the companies with opportunities to cross-sell and up-sell to their existing clients. OLS, which has its delivery network in rural Canada will benefit from the global network of HGS delivery centers. The synergy will manifest the most in Telecom, where both the companies have strong complimentary capabilities. Meanwhile, HGS can offer a broader portfolio of French language offerings to its existing clients.
OLS is a leading contact centre provider servicing marquee customers across verticals such as media, telecom, technology and BFSI. OLS offers technical support, inbound and outbound sales, customer care and customer retention in English and French languages and has over 1650 seats at 10 sites in Canada.
With this acquisition, consolidated annual revenues of HGS will cross $300 million on run rate basis. HGS now has a presence in 42 delivery centres across the USA, India, Philippines, Canada, Mauritius and the U.K. with offerings in more than 25 different languages. Post the acquisition the HGS staff strength would be around 21,300 employees worldwide.
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