HGS’ arm enters into strategic partnership with Government Digital Service

05 Sep 2023 Evaluate

HindujaGlobal Solutions’ (HGS) subsidiary -- HGS UK has entered into strategicpartnership with the Government Digital Service (GDS) in the UK, to providecontact centre support for GOV.UK One Login users - aiming to simplify and makefaster the way people prove their identity to access central UK governmentservices. GDS forms part of the Cabinet Office. The new working partnership wasestablished through the Crown Commercial Service Framework. The engagementmarks an exciting opportunity for HGS UK to expedite progress and support GDS’ longterm vision of empowering constituents to access government services withease. 

The collaboration will surface the opportunity for HGS UK toprovide comprehensive, multichannel support for public users of GDS’ GOV.UKOne Login services. As a strategic partner, HGS brings along an extensive trackrecord of successful implementation of critical government solutions across theglobe. HGS brings a wealth of digital capability to support agents includingsingle-pane-of-glass across channels for voice, webchat, webform, social, andintelligent deflection through conversational AI whilst monitoring interactiontrends and alerts through speech / text analytics. 

HGS is a global leader in business process management (BPM) andoptimizing the customer experience lifecycle, HGS is helping make its clientsmore competitive every day.


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