Hinduja Global Solutions (HGS) has opened a new customer experience (CX) hub in South Africa to support both new and existing customers. Located in Cape Town’s Woodstock neighborhood with good proximity to airports, hotels, and public transport, the new CX hub opens several permanent leadership and frontline positions to help support U.S., UK, and Australian clients in any industry. HGS expects to hire over 400 employees locally across voice and non-voice customer experience roles as well as corporate support functions by March 2025.
South Africa, the second-largest economy in Africa, is known for a large, well-educated, digitally savvy, and English-speaking workforce, with four universities ranked among the top 500 globally. Because of its time zone matches, it is very well suited to provide seamless service to Australia-New Zealand in the East, UK- EU at the centre and Americas on the west. It is also multi-cultural and can service consumers from all these diverse countries with aplomb.
HGS is a global leader in business process management (BPM) and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day.
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